REDMAGIC 11 Pro

The REDMAGIC AquaCore Cooling system in all REDMAGIC 11 Pro models, including the 12GB version, is engineered for both safety and durability. It has undergone tens of thousands of drop tests—exceeding industry standards—to ensure real-world reliability.

In extreme cases where excessive external force is applied, the liquid cooling film may experience slight leakage. However, the cooling fluid is non-conductive and used in very small quantities, so it will not cause liquid ingress, short-circuiting, or corrosion to the motherboard.
If leakage is detected, the after-sales service center will conduct a professional inspection to determine whether the cause was human-induced. Based on the inspection results, the repair may fall under free warranty service or paid repair.

Yes. The REDMAGIC 11 Pro supports 80W wired fast charging and 80W wireless fast charging, delivering fast and efficient power for compatible chargers.

It also supports reverse wireless charging, designed mainly for occasional or emergency use—such as powering earbuds or smartwatches. The system automatically adjusts the output based on the receiving device and temperature to ensure safety and reduce battery stress. Because prolonged use may generate additional heat and accelerate battery wear, we recommend using reverse wireless charging only when necessary.

The REDMAGIC 11Pro supports *IPX8 level water resistance protection.

*Devices are tested under controlled laboratory conditions, achieving an IPX8 rating. The air duct adopts an independent cooling structure; dust may enter this duct during operation but it does not affect the device’s core functions or overall performance under normal use. Please note that splash, water, and dust resistance are not permanent features, and normal wear and tear may reduce their effectiveness. Please do not charge the device when it is wet.

This is completely normal. Between the time a device leaves the factory and arrives to the user, our R&D team continues to optimize the system. New software versions often include important improvements to performance, stability, and overall user experience.
To ensure you enjoy the best and most up-to-date experience, we strongly recommend installing the latest system update as soon as you set up your device.

Saudi Arabia,Kuwait,Oman,Bahrain,Qatar(Excluding PO Box addresses and island destinations).

We currently accept payments via credit/debit card, PayPal, Google Pay & Apple Pay.

For credit/debit card inquiries, please contact your card issuer for more information.

For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

Warehouse: UAE Local Warehouse
1-3 business days processing time + 1–3 business days delivery

The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

Category: Warranty period
Phone: 12 months
Accessory: 6 months

No, tax is not included in the price.
We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:
Chile 30%
Israel 9%
Egypt 10%
Kuwait 10%
India 30%
Philippines 5%
Saudi Arabia 12%
United Arab Emirates 6%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

For orders from Australia (AU), New Zealand (NZ), Chile (CL), Saudi Arabia (SA), United Arab Emirates (UAE), Singapore (SG), Macau (MO), Hong Kong (HK), United Kingdom (GB), Kuwait (KW), India (IN), Middle East (MEA), we will include extra adapters to ensure compatibility with your country’s standards.

Starting with the REDMAGIC 11 Pro, devices will receive 2 major Android OS updates and security updates for 3 years from the product launch date. Learn more

For the bands and specifications of all REDMAGIC devices, please follow the link and check if your mobile network bands are compatible.
*Info collected from  Wikipedia articles.Is tax included in the price?

If you encounter any issues with your REDMAGIC device, you can head to the Product help page for answers. Alternatively, you can reach out to the team via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.